BY APPOINTMENT ONLY
The Fabric Warehouse
Knowsley Business Park
Mon to Thur 8:00am - 5:30pm
& Fri 8:00am - 4:00pm
0800 316 4408
At The Fabric Warehouse we guarantee only to send quality products and will inspect everything carefully before it leaves us to make sure it's in perfect condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem you will find the following information useful:
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 0800 316 4408 anytime between 9am and 5pm Monday to Thursday and 9am to 3pm on a Friday. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure. More information about returns.
Track your order
To check your order status, just click on the My Account link at the top of the page, sign in and then View orders.
Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
Despatched means your order has left our warehouse. Once your goods are despatched you will receive a confirmation email. We use UK MAIL to deliver our products. Your confirmation email will include a tracking number which will allow you to track the delivery status of your order online.
For more information about delivery estimates and any open order, please click on the My Account link at the top of the page.
Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order please email our Customer Service team (email@example.com) or telephone 0800 316 4408 anytime between 10am and 4pm Monday to Thursday and 10am to 3pm on a Friday.
Your purchase history
To find out more information on your past orders, please click on the My Account link at the top of the page.
Missing, incomplete or damaged orders
If your order hasn't arrived, or arrives incomplete, first of all please view your order online. To check your order status, just click on the My Account link at the top of the page, sign in and then View orders. If your order has been despatched but hasn't arrived within the expected time period, please email our Customer Services team (firstname.lastname@example.org) or call us on 0800 316 4408 anytime between 9am and 5pm Monday to Thursday and 8am to 3pm on Friday.
If you've more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please email or call us as before.
If your order arrives and the goods are damaged, please email our Customer Services Team, or call us on 0800 316 4408.
To return items via Royal Mail or UPS:
Alternatively, call us on 0800 316 4408
We are currently only able to accept refunds, which relate to online purchases, at our stores if you choose our Collect in Store Service at the time of purchase.
We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from fabricwarehouse.co.uk or our stores, we'll be happy to refund or exchange a product providing it's in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.
When you buy online, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.
If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on products that are cut to the customers specified length. These include cut length fabrics, cut length dress fabrics cut length nets & voiles. This does not affect your statutory rights.
We cannot issue refunds or exchanges on any cottons from our Haberdashery range
For reasons of hygiene and safety we cannot refund or exchange the following products unless they're faulty:
Mattresses, Mattress toppers, Duvets, & Pillows
We'll refund the purchaser any delivery charge paid when a product is faulty or damaged. Furthermore, should you buy a product online and you change your mind about it, providing you notify us in writing within 7 working days of receiving it, we’ll refund the purchase price and any delivery charge you may have paid. After 7 days we’ll refund the purchase price, but not delivery charges. *
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.